Uthando Oasis Refund Policy

At Uthando Oasis, we understand that sometimes plans change, and we strive to be as accommodating as possible when they do. Our refund policy is designed to offer you flexibility while ensuring that we can continue providing the highest quality experience to all our guests.

Cancellations and Refunds

To cancel your reservation, please contact us directly at the contact information provided in your booking confirmation. The following refund policy applies to cancellations:

• More than 14 Days Before Arrival: If you cancel your booking more than 14 days before your scheduled arrival date, you will receive a full refund, minus payment processing fees of 4%. This allows you to book with confidence, knowing that if your plans change well in advance, you are covered.
• Between 14 and 7 Days Before Arrival: Cancellations made between 14 and 7 days before your arrival date will qualify for a 50% refund of the total booking amount, minus any payment processing fees. We understand that changes can occur and offer this partial refund as a compromise.
• 7 Days or Fewer Before Arrival: For cancellations within 7 days of your scheduled arrival, we are unable to offer a refund. This policy is in place because it is unlikely that we will be able to rebook the space on such short notice, and our small business model relies on the assurance of booked dates.

Payment Processing Fees

Please note that payment processing fees are not under our control and are dictated by the payment processors. These fees are non-refundable, and therefore, the refund provided will be the total amount paid minus these fees.

Extenuating Circumstances

We understand that life can be unpredictable. In the case of extenuating circumstances, such as severe illness or family emergency, please reach out to us. We will review these situations on a case-by-case basis and may be able to offer a more flexible solution.

Rebooking

If you need to cancel but would like to stay with us at a different time, we are happy to work with you to rebook your stay for new dates, subject to availability.

Contact Us

For any questions regarding this policy or assistance with a cancellation, please contact us directly - see our contact page for our details. Our dedicated team is here to help you with a smooth and accommodating reservation process.

Thank you for choosing Uthando Oasis, where peace of mind comes with every reservation.